What kind of after sales support do I get?
Our customers become part of our team. We share information and skills. If you are unsure of refilling a particular cartridge, you contact us for assistance. if we don't have the answer many of our other customers will.

Do the machines come with warranty?
MIS refilling machines are state of the art products that are built with quality and reliability in mind. High quality vacuum compressor is used. we are so confident of its quality that we can confidently guarantee it for two years.

Does the quality of a refilled cartridge differ from original cartridge?
No. As we design our systems to refill cartridges according to the original and fabricated techniques and use top quality ink and toner, there occurs no difference in between. Furthermore, due to the advanced technology in our systems, we can place more ink and toner than the original cartridge.

What is Normal Filling ?
Non-sponged cartridges have air pockets inside and they have are refilled from the print head. In Normal Filling, the crucial point is to balance the air pressure inside the cartridge. Otherwise, unbalanced air pressure will lead to ink leakages and improper print outs.

This technique is used for HP 6615 and 51645 type cartridges. Ink is filled inside the air pocket and the air inside the cartridge makes pressure from the outside of the pocket to push the ink down through the print head. After refilling the cartridge, the remaining air is vacuumed from the print head, which is also called as priming.

MIS Refill Machines primes the cartridges automatically thanks to microprocessor controlled refilling feature.

What kind of cartridges can I refill with MIS Cartridge Refill Machines
MIS Cartridge Refill Machines refill all black and color cartridges from all brands. In other words, there is no limitation.

What should I do if the print-heads are blocked with dried ink?
If your cartridge has been sitting outside for more than a few days and even few weeks, it is very likely that your print-heads may be clogged.

Under normal circumstances, you will have to throw away the cartridge and buy a new one.

BUT NOT WITH OUR REFILLING MACHINES...

• Fill syringe with cleaning solution and inject about 3ml into every hole of cartridge

• Place the clogged nozzles in a mixture of warm water and ink cleaning solution and soak for a couple of hours.
  Apply steam to the head for about 10 seconds.

• Place cartridge in the correct cradle and extract dried ink by attaching to the waste extraction unit and using high pressure vaccum. This process takes 2minutes maximum.

• Place cartridge inside vacuum chamber.
  insert needles into correct refilling holes
  refill with correct amount of ink.

• remove cartridge from the chamber and re-attach to waste extraction unit to let ink flow from the head (no more than 1 second) 

• test the cartridge using the tissue test.